Puesto vacante Floor Manager
We are currently looking for a Floor Manager responsible for the solution/improvement of all the tasks associated with the performance of the teams assigned under your command, work directly with the Operations Manager and all the support departments to identify areas of opportunity and document improvement plans for any objective that does not meet the expectations of performance standards.
The candidate must be able to: Ensure compliance with all KPI’s for the program, Ensure compliance with SLA’s, Monitor project payroll and bonuses, Report center results in WBR, QBR, Perform activities to maintain their floor motivated, Manage all customer manager escalations, Maintain client informed of any issues in the operations, Host daily, weekly and monthly meetings to review team results, Ensure PCI compliance guidelines are being followed, Arrange team distributions, Maintain control of expenses and income (along with CCM) to meet expected GM.
The requirements are:
Clear communication (written and verbal C1).
Ability to identify and resolve problems in a timely manner.
Contribute to build a positive team spirit.
Ability to focus on deadlines and results oriented.
Experience in operational processes.
Ability to make decision considering company and employee’s needs.
Ability to determine root cause, analyzes data, create action plan and follow up.
Lead by example
Nivel académico de Bachillerato
2 ó más años de experiencia
Inglés: dominio del idioma (nativo ó 2do. idioma)
Requiere residencia actual en República Dominicana
45 años edad máxima
Indefinido / Fijo
Como aplicar a esta vacante?
1. Colocar en el asunto del correo: Floor Manager
2. If you are interested please send your resume with your salary expectation to:
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