× Higüey

We are looking for Call Center Agent

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29 Abr 2019 14:24 - 30 Abr 2019 09:05 #77255 por HiringPC
Description:
We are looking for Call Center Agent

Position:
Call Center Agent

EDUCATION:
High School Diploma or Associate degree preferred

WORK EXPERIENCE:
2 years or more

FLSA STATUS:
Hourly – Non-Exempt

POSITION TYPE:
Full-Time

POSITION REQUIREMENTS:
Bilingual in English and Spanish

JOB SUMMARY:
Under general supervision, the Call Center Agent will be responsible for professionally responding
to telephone inquiries from callers and ensuring clients satisfaction by providing quality service.

MAJOR DUTIES & RESPONSIBILITIES:
Answer telephone promptly and in a polite and professional manner;
Direct calls to other departments as necessary;
Positively contribute to staff morale and corporate culture;

QUALIFICATION REQUIREMENTS:
Strong written and oral communication skills;
Strong customer service skills;
Proficient in use of computers and software programs;
Must be detailed oriented and able to handle multi-tasks;
Office equipment (e.g., computer, copier);
Must be able to handle multiple tasks, complexity, and diversity of customers.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret social services guidelines, and technical
procedures. Ability to write reports, correspondence and
procedure manuals. Ability to effectively present information and respond to questions from customers.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rates, ratios, and percentages.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instruction
furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES:
Bilingual (Spanish with English) is strongly preferred;
Above average skills in language ability as well as public speaking and writing;

LEADERSHIP RESPONSIBILITIES:
No supervisory or direct people management responsibilities. May provide occasional work
guidance, technical advice, and training staff.

Monthly Salary RD$:
0

Country:
Dominican Republic

Province:
La Altagracia

Locality:
Higüey

How to apply?
Apply from Chiripas.com, use the green button to send your resume and the blue one if you need to create one:
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Última Edición: 30 Abr 2019 09:05 por moderador.

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