Sales and retention agents with flexible schedules

10 Feb 2017 09:09 - 24 Ago 2017 08:35 #43798 por OscarS1411
OscarS1411 Publicó: Sales and retention agents with flexible schedules
NOW HIRING!!!
MAKE UP TO RD$ 40,000.00
US$ 500.00 HIRING BONUS

Description:
• Alorica Kennedy is hiring sales and retention agents
• Receive inbound calls.
• Apply skills to minimize order cancellation and maximize customer retention/service activation.
• Apply skills to maximize Net Promoter Score and other key customer satisfaction indicators, including quality assurance scores.
• Retention and sales qualified customers to increase the level of service or equipment provided.
• Computer data entry and call follow-up documentation

Requirements:
• Sales and retention experience
• High School degree or GED (required)
• Dominican ID or Regularization Paper
• 1 year or more strong sales or retention experience (preferred)
• Advanced English Required, High School Dilpoma.

Knowledge, Skills and Abilities:
• Demonstrates personality/character that can create personal connection/bond with the customer.
• Proven ability to fully engage customers in job-related conversation to deliver high levels of customer service and satisfaction while minimizing customer effort.
• Strong ability to probe for and identify the root causes of the customer dissatisfaction driving the calls.
• Ability to proactively overcome situational hurdles and customer objections to retain customer business and ensure service activation.
• Ability to work in a team environment using computer-based tools, floor support and lead escalation to find and implement solutions.
• Ability rapidly become knowledgeable of a variety of evolving product services, including services from DIRECTV and bundling partners.
• Moderate computer experience.
• Good understanding of business acumen and expectations; attendance norms, dress code and business conduct.

Must:
• Nivel académico de Bachillerato
• 1 ó más años de experiencia (No Mandatory)
• Inglés: dominio del idioma (nativo ó 2do. idioma)

Benefits:
- Part Times Available
- Competitive Salary
- Performance Bonus and Incentives
- FREE onsite daycare
- FREE onsite infirmary
- Growth opportunities (90% of management promoted from within)
- Best transportation service in the call center industry (DOOR TO DOOR) Free
- Health and dental insurance additional to the legal insurance FREE
- MAKE ON AVERAGE $500 DOLLARS IN COMMISSIONS ON HIGH SEASON

Location:
Santo Domingo, Dominican Republic

How to apply?
Please send us your resume or call us by using the following buttons:
NO DISPONIBLE
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