Vacante disponible como Work Force Analyst

01 May 2013 14:26 #1859 por recruiter
Puesto
Work Force Analyst

Ciudad
Santo Domingo

País
República Dominicana

Descripción
• Develops reports on daily workload.
• Participates in forecasting meetings with relevant departments.
• Develops accurate short- and long-term workload forecasts.
• Controls master systems files with schedule information and shift preferences.
• Serves as the initial point-of-contact for all schedule issues.
• Processes day-off requests and s systems.
• Determines workforce requirements to meet service level and response time objectives.
• Determines agent schedules to meet call center objectives.

Requisitos
The person needs to have excellent and strong basic computer skills and knowledge that include proficiency in Excel and Word.
He or she must have exceptional analytical skills and should have proved his analytical skills in a previous call centre.
He or she needs to be a good communicator and so should have the skills.
It will be needed to have some previous working experience in the related sector.
Fully Bilingual and open felxibility in schedule.

Indispensable
• Nivel académico de Diplomado, Licenciatura
• 1 ó más años de experiencia
• Inglés: dominio del idioma (nativo ó 2do. idioma)
• Requiere residencia actual en República Dominicana

Contrato
Indefinido / Fijo

Jornada
Completa

Contacto
Call now 809-542-0000 x 467
If you dont meet the requirements please do not apply
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