Manejo de equipo pesado, recursos humanos. etc...

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15 Feb 2019 12:36 #74339 por Doreen53
Doreen Ramirez
Calle Padre Cardona numero 13 Barrio San José Bonao, Republica Dominicana.
829-931-9567/809-763-1490 email: Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.

Objective:
To secure a challenging position that will provide an opportunity for personal and professional growth.

Education:
• New Dorp High School 2009 - New York, NY Major: Business Management
• Caliber Training Institute 2009 - New York, NY Major: Travel & Tourism
• Jolie Hair & Beauty Academy 2014 - Hazelton, PA Major: Cosmetology/Barber/Nail Technician/Esthetician

Summary of Qualifications:
• Ability to multi-task effectively and proficiently.
• Able to read, write and speak fluent Spanish.
• Type 50 wpm
• Microsoft Word, Excel
• Internet Savvy
• Articulate and very effective working with people from different backgrounds and temperaments.
• Excellent Interpersonal Skills
• Accurately record, remember, and verbally communicate detailed information.
• A problem solver who quickly grasps complex situations and turns them into manageable tasks.
• Produce quality work even when under extreme time pressure and deadlines.
• Proven ability to understand and follow complex instructions to successful conclusion.
• Collaborate in teams to provide quality reports.


Work Experience:
Nationwide Relocation- Dispatcher/Account Manager/Retention Specialist
• Provide customer with pick-up and delivery ETA/resolve any questions or concerns with the purpose on preventing cancellation
• Place account on hold & cancel as well as process refunds to customers or Carriers
• Listen and monitor inbound and outbound calls to conduct audits to assure that company standards are maintained and service integrity is preserved
• Consult with management regarding Compensation/social media reviews/BBB complaints
• Communicated with Carriers & Drivers to coordinate and schedule the logistics of customers relocation
• Knowledge of software move manager

Teleperformance - 2016 Customer Service Representative
• Assisted customers with inquiries and resolved potential customer service issues.
• Obtain clients personal information and store in system
• Explain procedures and guidelines/placed and verify orders
• Accomplish sales/rebuttal customer/closer

Amazon.com - 2010-2014 Safety Coordinator/Warehouse Associate/Customer Service Representative
• Assisted co-workers and new employees with their job duties
• Take initiative and suggestions from employees that can impact quality and quantity of job performances and safety
• Picking, packing, heavy lifting and wrapping skids/pallets
• Work Closely with Quality Control, Shipping, and accounting department to ensure accuracy and provide highest level of service

Starbucks - 2007-2010 Barista/ Shift Supervisor
• Made work schedules efficient as possible for employees
• Overlook employees work to make sure everything was being followed by state and federal regulations
• Physically count inventory and make orders
• Assisted customers with questions and purchases

REFERENCES UPON REQUEST
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