Looking for Customer Services Agent

04 Sep 2018 12:43 - 04 Sep 2018 17:48 #67128 por ABONETTI
Descripción:
Solicitamos Customer Services Agent

Nombre del puesto:
Customer Services Agent

Provincia:
Santo Domingo

País:
República Dominicana

GET TO KNOW US
At #Coolcenter, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands – the ones you love and use every day! We offer the financial stability and growth potential to provide a solid foundation for early career development…and a trendy ambiance to make work a fun space! Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!
Why should you join our awesome team?
As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career. You’ll also enjoy additional benefits, such as health care, performance bonuses, educational scholarships, discounts on local services and products, and professional development opportunities; not to mention fun cultural and community outreach activities.

KEY JOB RESPONSIBILITIES
Ability to make independent decisions based on established guidelines
Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction
Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries
Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment
Must be able to adhere to an assigned work schedule, must be dependable and punctual
Will acquire and retain multiple product range knowledge
Responsible for answering incoming emails and offering troubleshooting links/guides/directions on all products
Product training will be provided to cover simple troubleshooting and policies for products not currently handled in #Coolcenter To include: DVD, HTS, Camera, Camcorder
High level aptitude in written communication, written conversational and English comprehension skills
Be capable of working independently with minimal Supervision.
Be able to type more than 35 WPM
Other duties as assigned

Requisitos
Qualifications
High School Diploma/ GED
Preference will be given to individuals with retail or contact center
Associates degree in a related field preferred, or equivalent work experience
Minimum of 12 months of customer service experience with a strong emphasis on technical product knowledge is preferred
Ability to diagnose and troubleshoot Televisions and Home Appliances
Exceptional communication skills (verbal and written)
Negotiation and decision making skills
Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time
Ability to work a flexible schedule, including weekends and holidays

Indispensable
• Otros: English
• Palabra/s clave: English Customer Service (todas)
• Requiere residencia actual en Santo Domingo, República Dominicana

Condiciones laborales
Contrato Indefinido / Fijo
Jornada Completa
Horario Full Time
Sueldo 160 p/h

Beneficios
-Private Health Insurance
- Door to door transportation after 9:00pm within city limits
- Onsite Free Daycare
- Food Incentive

¿Cómo aplicar?
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Última Edición: 04 Sep 2018 17:48 por moderador.

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